Forms and Policies

Click on the policies below to expand and read.

Establish Service

We hope you choose Shawnee as your service provider.

Shawnee has been committed to bringing the best possible communication services to Southern Illinois for over 50 years. We’re proud to be from this area.

Shawnee serves the following areas:

  • Cave-In-Rock
  • Eddyville
  • Elizabethtown
  • Equality
  • Hicks
  • Leamington
  • Renshaw
  • Rosiclare
  • Simpson

Want to sign up? Contact us today!
120 W. Lane
Equality, IL 62934
1-800-461-3956

What you’ll need to sign up:

  • Picture ID
  • SSN
  • Information about your new location.

You will be asked to complete an application for service, including the following information.

  • Billing name & address for new account
  • Physical location / county of residence
  • Employment information
  • History of telephone service

Click here to download an Application for Service (PDF).

 

Quality Guarantee

Subject to certain exclusions and limitations, Shawnee Communications Company guarantees it will:

  • Install regulated basic local exchange service within 5 days after receipt of an order from a customer,
  • Restore regulated basic local exchange service within 24 hours of receiving notice that a customer’s telephone service is out-of-service,
  • Keep all repair and installation appointments for regulated basic local exchange service when a customer premises visit requires the customer to be present, unless Shawnee Communications Company provides 24 hours notice of its inability to keep the appointment.

If Shawnee Communications Company fails to achieve these guarantees, you may be eligible for a credit or other relief.  Shawnee Communications Company will automatically figure the credit and apply it to your next bill – there is no need to call the company to receive a credit.

In the event that Shawnee Communications Company fails to install basic regulated local exchange service within 10 days after receipt of an order, or if Shawnee Telephone Company fails to restore basic local exchange service within 120 hours of receiving notice that your basic local exchange service is out-of-service, you may be eligible for additional credits or alternative telephone service.

If the failure to achieve these objectives is due to an emergency situation or certain other causes specified in applicable Illinois Commerce Commission Rules, no credit is required. If you have any questions about Shawnee Communications Company Service Quality Guarantees, you may call
618-276-4211.

CPNI

Shawnee takes your personal information seriously, so please read this carefully.

The Federal Communications Commission has ruled that customers have the right to restrict access to their private account information, thus passing new legislature that requires telephone companies to institute policies and safeguards that ensures protection of each customers’ confidential information. Private customer information is referred to as Customer Proprietary Network Information (CPNI).

CPNI is information that is not publicly available, including the services you obtain from us, the use you make of those services and your billing records. Your name, address and phone number do not qualify as CPNI as they are public record. If you have questions as to what is or what is not CPNI, please contact us. Internet usage is not CPNI and will not be released to anyone unless so ordered by a court issued subpoena.

Your CPNI can’t be changed by, or given to, anyone not listed on the account. If you wish to grant a spouse or other family member access to your CPNI, you must inform Shawnee Communications of your wish to do so. In the upcoming weeks, Shawnee Communications will issue each telephone account a randomly generated pin number. If you call one of our offices, a person named on your account must provide your pin number in order to access your CPNI. If you are unable to give your pin number, you will be asked to answer an authentication question. Authentication question options are listed at the bottom of this notice and must be returned to Shawnee Communications. If your pin number is lost or forgotten, your pin information can be mailed to the address on your account. If you visit our offices and request informa- tion on your account, a valid photo ID must be shown. Changes made to accounts will take affect 33 days after the request. If a change is made to your CPNI, you will receive a letter noting the requested change. If you receive the change of CPNI letter and you aren’t aware of a requested change, contact us immediately.